Service Management Software

SERVICE MANAGEMENT SOFTWARE IS FULLY INTEGRATED IN THE ADVANCED BUSINESS MANAGER ERP SYSTEM. CREATE SERVICE CALLS FOR YOUR CUSTOMERS, ASSIGN THEM TO MOBILE FIELD TECHNICIANS, ALLOCATE LABOUR AND PARTS, TRACK THE ASSETS BEING SERVICED AND INVOICE THE CUSTOMER, ALL IN ONE SYSTEM WITH NO DUPLICATION OF PROCESSES.

Service Management Software is designed specifically for the Service Industry, offering a wide variety of features that are invaluable for saving time and money in the running of your business. The benefits are endless in terms of administration, management, productivity, convenience, cost and professionalism. ABM Service Management software has been designed from the beginning to be flexible to be able to fit into your business allowing you to be able to introduce this advanced system with the minimum fuss to your existing procedures.

Click on the image above for a brochure on the features of ABM Service Management Software

Service Management Software benefits

Efficiency

ABM Service  deals with the paperwork involved in the running of a service business. For each installation an extension record is kept of all details including name, address, fax, mobile and land line  numbers, along with area, email addresses, equipment types, customer type, installation staff, warranty dates, etc. Full tracking is kept of all service calls – past calls and those outstanding. Automatic invoices can be created for recurring billing. The system incorporates a link to Crystal Reports, a powerful report generator for designing your own reports as well as standard reports for the business i.e. history reports, engineer response times, new/lost revenue etc.

Mobile Apps

Download our mobile Service Management software apps from our Apps page or select your preferred option here

Administration

The system can increase productivity and lower costs because the decrease in time spent managing your business will optimize your staff’s resources. It will be possible to delegate work to your  engineers more effectively because of the Manage Call program and
history information and analysis.

Ease of Use

Being a structured Microsoft Windows program it is extremely easy to use with instant secure access to all information providing  immediate results and thus projecting a more professional and efficient image to your customers.

On the outset of the call, the ABM Service Module allows recorded information to be categorized for quick reference and fast dispatch. This call management facility ensures calls are quickly routed to  their desired destination.

Full History

Including service date and time, hours spent both working and travel time, engineers, type of call, whether covered under warranty, maintenance or chargeable.

Stock Control System and Tag Links

The Service Module integrates with ABM back office stock systems as well as keeping track of relevant items for each installation such as serial number, supplier, and warranty details.

Scheduler

Organizing call out dates and times is made simple with the Service Module in an intuitive and familiar schedule and calendar system.

Click on the image above to see our detailed Service Management Software brochure

Layouts and Installation Floor Plans

ABM Service Module has the ability to attach floor plans and pictures for each individual installation if necessary.

Additional Correspondence Details

The system can keep track of all client correspondence, details such  as quotations, letters, drawings, memos, etc. You can attach emails & scanned images, MS Excel and Word documents etc. to an  account if need be.

Invoicing

For non-recurring billing i.e. for initial installation charges and other service calls not covered under warranty it is possible to create invoices and to record them in the customer’s history record.

Recurring Invoicing

It is possible to generate automatic invoices for maintenance, rental, monitoring and any other billing description you wish to define.  Invoices are generated according to the billing terms for the  installation (i.e. annually, quarterly, bi-monthly, monthly etc.) from  the date set and can be invoiced in advance or in arrears. Service  calls can be logged automatically for each different service provided.

Click on the image above to see our Case Study on ABM Service Management software

Reporting

ABM Service Module produces reports on many aspects of the system such as:

Troublesome Installations
Allowing you to monitor accounts with the most frequent service calls.

Engineer Time and Cost Analysis

Providing a detailed breakdown by engineer of time spent on calls and costs incurred.

Advanced Billing Revenue Analysis
The ABM Service Module has the capacity to calculate income that is due from recurring invoice payments for the current period or for any period in the future. It is also possible to see the income that
has been lost due to cancelled billing contracts.

Information Status Report

Provides a quick synopsis of the all live contracts with their cost and revenue generated as well as the lost contracts.

Service Call Costs
The Service Module gives a breakdown of services supplied to each installation and it also gives costs incurred for each contract.

 

Click on the image above to see our Case Study on ABM Service Management software

Web Portal

The ABM Service Web Portal is an internet based website that allows external users such as your customers, or agents for example, to log calls into your ABM Service Module.

Mobile Apps

Download our mobile Service Management software apps from our Apps page or select your preferred option here