AJENDICO SERVICES

AJENDICO OFFERS A RANGE OF SERVICES TO ASSIST YOUR BUSINESS FUNCTION AND GROW.

Method of Delivery:

Ajendico can install products on your own in-house server, on a hosted server or in the Cloud using thin client technology.  We work with each client to determine the best solution for your business taking into consideration the advantages and disadvantages of each option.

Our consultancy service includes but is not limited to new software installations, major system upgrades, and business analysis allowing us to customise programs and reports to meet your specific requirements and large scale changes to the systems and processes currently in use by your business.

Implementation of New Systems:

We sell our time at a fixed cost.  We call it the “Get Started Pack” and it covers the 7 steps to get you from where you are now to where you want to be.

It’s our point of difference.

  • We install the software on your network
  • We convert your data as a play area
  • We provide onsite training with notes and backed up by our video training library
  • We customise your forms & reports plus any custom programs we have agreed to provide

You decide when you go live.  This allows you to test every different module available then you decide what to buy at the end of the process, not the beginning.  If you find an issue, we guarantee to fix it before you go live.

The final 3 steps in the project are:

  • Go Live Conversion
  • Scheduling automated backups and
  • Unlimited free phone and email support for the first month.

Software Support:

Customer questions are quickly resolved by either phone or email. Our support team are available to assist you from 9am till 5.30pm EST Monday to Friday for all support enquiries. You can email support@ajendico.com.au, or if you prefer you can call our support team on (02) 9570 1966. Critical support is available out-of-hours, 7 days a week, 365 days a year via mobile.

Programming, Crystal & Alchemex Report Design:

All our products include a large range of general reports to allow you to gain accurate information on the business. For more specific information, our Crystal & Alchemex Reports design team can assist. Using the customers brief, we will prepare a sample report for each request. We can also provide trained staff to help you in assessing your requirements. Where the task requires more than reporting, a tailored solution will be provided on time and within your budget.

Staff Training and Video Training Library:

The quickest way to increase productivity is staff training. Held in our training rooms at convenient locations, we regularly conduct training courses designed to get the best out of your staff and your systems. Choose from a range of standard courses, or ask us to design a course specifically for your needs. We also have available a comprehensive Video Training Library allowing your staff to train at times convenient to them & your business cycles.

Please contact us if you would like any further information on any of our services.

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