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Support

ScreenConnect
For ease of use in delivering training, sales demonstrations and technical support, Ajendico use the self-hosted ScreenConnect solution for all support delivered remotely. Supporting all the major device operating systems, ScreenConnect does not require any local installation of any 3rd party programs and can be accessed through any device. Additionally, the system can allow control sharing of the hosts’ device
Instructions
At the scheduled time please go tohttps://ajendico.screenconnect.com/ and select the virtual room assigned for the meeting either A, B or C, as determined by your host.

​AJENDICO SUPPORT
Please complete all sections of the Support Form, please provide as much details as possible in the description box below.

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Please provide as much detail as possible and confirm if issue affects a single or multiple users, when problem started.

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Compliments From Our Customers

Do you see your comments here?  A big thank you to our customers who have taken the time to let us know we are doing a good job.

“Also, a big thank you to Ajendico Support, who worked all weekend, to ensure the cloud server was setup correctly for all users. They even went to trouble of logging in as each individual user, to ensure it all worked correctly for each person. That was a time consuming job with 60 users to test but it ensured everything went smoothly this morning.”

20.01.2020

“Just want to say Scott you are a legend. Really appreciate your help with this.”

09.01.2020

“Thanks Sue, I really appreciate what you have done for us it has been brilliant.”

13.12.2019

“I really appreciate what you have done for us it has been brilliant.”

12.12.2019

“Absolutely fantastic !!! the amount of work this will save us now is incredible.. thank you so so much !”

05.08.2019

“I don’t normally do this but I wanted to call you to tell you that your support staff have been so quick and professional with the work they have done recently.  They got it done by 30th June 2019 and it was perfect.  It made setting up the new trading company very easy for me”

12.07.2019

“Thank you so much Scott for your help to our team just now.I am very pleased with this, happy days!”

11.07.2019

“My sincere thanks to Darren who was the backbone of this migration. Without his tireless efforts, this result was difficult to achieve.

20.06.2019

“I want to thank you for presenting all the options in such a complete manner. It makes it so easy when set out this way. Thank you”

19.06.2019

“Are you kidding! Do you have any idea how much time you just saved me?”

29.05.2019

“Thanks, that’s awesome, we will find this very useful!”

16.04.2019

“Thank you.  What a refreshing change THANK YOU”

16.04.2019

“Thanks for spending the day at our office.  It was a very worthwhile visit from our side.”

09.04.2019

“Thanks, that is exactly what we need.  We don’t use your support much because ABM just works for us, we really love it.  Keep up the good work!”

14.01.2019

“Thank you again for your assistance yesterday, truly appreciated. We will pick this up and get to use the software as it was designed to do. Thanks also for the lunch yesterday, GREAT COOK you are.”

17.10.2018

“I’ve been involved in 4 software changes in my lifetime now and the one with Ajendico converting to ABM was the best by far. And yes, that’s a compliment!”

04.10.2018

“Thank you for your easy to follow directions.  This is most helpful.”

12.09.2018

“Thank you for all of your support and assistance over the past several months. And a huge thank you to Kristine for her patience!”

10.04.2018

” This is the most exciting thing that has happened all day. I can’t wait to look at this! Thanks”

05.03.2018

“Do you mean we can really do that with ABM?  Now I’m getting excited, that would save us so much time. That would be wonderful if you could set that up for us, thanks.”

24.01.2018

“Sue, you have been absolutely amazing today. I really appreciate your help, thank you so much. Thanks”

11.01.2018

“Just in case the compliments have not been passed on to the Ajendico Support Team…. From the people you have worked with, they are very happy with your work! Well done and thanks for your efforts.”

12.12.2017

Thanks Ajendico for the work done on the ASPluris warehouse management installation

In our eyes, you went above and beyond the call of duty and we are thrilled with Ajendico’s efforts on the project to ensure every one of our warehouses Australia wide was well supported.

In the 20 years I have worked with this company, every stocktake has taken close to a month to close off.  This year, it was done in a week and the variance was the lowest it has ever been.

04.12.2017

I would like to thank you all for your co-operation and patience with the whole process. As you know I have a limited knowledge of how this all works, but I still like to contribute where I can, and I appreciate you accommodating my involvement.

Thanks again!!

23.11.2017

That’s great news.  Thanks for providing us with a custom program to fix this issue so quickly.   Looks like a good solution!

03.11.2017

I asked my staff for a list of issues they need help with in preparation for your visit.  What I got back was an email to tell me to say thank you instead.  It says Ajendico were extremely helpful with the recent integration project and they are all up to date.  Well done.

23.08.2017

We tested the new custom program this morning and it is working perfectly. The program was used again in the live environment and it all worked successfully.

Thank you.  This is certainly an efficiency improvement as far as our receipts processing is concerned.

Many thanks

26.06.2017

I would like to express my gratitude to Daniel for his fantastic efforts. He’s really impressed me with his quick responses and his eagerness to achieve the outcome we need. He has a very professional attitude with great customer service skills, he is a real pleasure to work with… big pat on the back for Daniel!!

Thank you

14.03.2017